Shipping Policy

Indeed Labs currently ships to Canada, the United States, and the United Kingdom. Shipping to other international destinations is unavailable at this time.

 

Shipping Information

Indeed labs offers FREE STANDARD SHIPPING on all merchandise orders $50 or more in Canada, United States and the United Kingdom, excluding taxes. For orders totaling less than $50, there is a delivery charge of $6.50.

Shipping can be delayed due to a significant increase in orders.

Orders will be shipped Monday-Friday, excluding federal holidays within Canada, the United States, and the United Kingdom. Packages do not require a signature upon delivery. Our standard shipping carriers are Canada Post (in Canada), USPS (in the United States) and Royal Mail (in the United Kingdom).

Delays may occur in the case of extreme weather, during holiday season, or if shipping to remote areas.

Payment Information

Indeed Labs accepts Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Discover, Diners Club, and After Pay. During the checkout process, you can add, edit, or delete your information. Your credit card will be charged as soon as your order is accepted and processed. If you have a coupon or promotional code, you can enter by expanding the Promotions section. Only one promotional code can be used per order.

Order Review

Please review your order to ensure that your order information is correct, particularly, the shipping and billing addresses. If you want to change your order or any of the shipping or billing information, go back to previous steps by clicking on 'select' for section you want to edit. The total price includes taxes, shipping and handling charges. If you decide not to place your order, you can cancel your order at this time.

Usage of Promo Code

At this time, you can only use 1 promo code per order.

Order Status

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. The order confirmation e-mail includes your order number, products ordered and prices, any promotional coupons, your ship-to and bill-to information, and the ship method.

If you have questions about your order, please use the website live chat for assistance or email us at support@indeedlabs.com and we would be happy to assist you.

Returns & Exchanges

Once your order is placed, it cannot be modified or cancelled. You may return any unused or unopened products within 30 days of delivery, for a full refund to your original form of payment. Returns are not permitted after the allowable return period. 

Unopened & Unused

Customers who purchase products from Indeed Labs website may return them by mail, unopened, and unused.

Canada Orders

  1. Pack your unopened and unused items with a copy of your original packing slip/invoice.
  2. Returns must be prepaid; please note that original shipping fees and return shipping fees are not refundable
  3. We suggest you return via Canada Post. Please return to 

          Indeed Labs (Returns) 5181 Everest Drive, Mississauga, Ontario, L4W 2R2


United States Orders

  1. Pack the items along with a copy of your invoice.
  2. Returns must be prepaid; please note return shipping fees are not refundable.
  3. We suggest you return via U.S. Postal Service. Please return to:

Indeed Labs - Returns Department 807 Airport Access Rd, Unit D Traverse City, MI 49686 

United Kingdom Orders 

  1. Pack the items along with a copy of your invoice.
  2. Returns must be prepaid; please note return shipping fees are not refundable.
  3. We suggest you return via Royal Mail. Please return to:

Indeed Labs - Returns Department Kent, Connections Business park, 2, 3, 4, Sevenoaks TN14 5DF, UK

The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.